Dixon Hughes Goodman LLP (DHG) is a national public accounting firm ranked in the top 20 of public firms in the U.S. with over 2,000 employees. They are headquartered in Charlotte, NC and have over 30 locations across 13 states. The work environment is fast- paced and they often have special requests. DHG was looking for a dedicated office supplies vendor that could provide personalized customer service and custom billing and reporting. They wanted purchases to flow seamlessly among their many locations to allow them to focus on their clients and not spend their valuable time resolving delivery issues or special requests.
Truman State University is a public liberal arts and sciences university located in Missouri with an enrollment of 5300 students. Their office supply deliveries were frequently late and inaccurate, and they didn’t have a dependable sales representative or back up team to answer their questions or solve their issues. Common problems the director of purchasing was facing, were backorders, missed shipments, and the lack of sales support.