Case Study: Dixon Hughes Goodman

The Challenge

Dixon Hughes Goodman LLP (DHG) is a national public accounting firm ranked in the top 20 of public firms in the U.S. with over 2,000 employees. They are headquartered in Charlotte, NC and have over 30 locations across 13 states. The work environment is fast- paced and they often have special requests. DHG was looking for a dedicated office supplies vendor that could provide personalized customer service and custom billing and reporting. They wanted purchases to flow seamlessly among their many locations to allow them to focus on their clients and not spend their valuable time resolving delivery issues or special requests.

The Solution

FSIoffice is a privately held office products supplier based in Charlotte, NC with national distribution through AOPD. FSIoffice provided a dedicated Account Manager and Customer Care team to DHG. This gave everyone across the firm the same point of contact, regardless of their geographic location. In addition, FSI’s on-staff reporting guru recommended specific analytics solutions and was able to produce the reports needed by the customer. DHG was shocked when they saw how quickly FSIoffice developed a report that their previous vendor had not been able to deliver in 17 years. DHG says they are thrilled to be working with an independently owned vendor directly because FSIoffice understands customer service.

Dixon Hughes Goodman has a strong commitment to personal service achieved through client-focused relationships across many industries. Their four core values are trust, relationships, passion, and innovation.

Since 2014, FSIoffice has delivered excellent service, competitive prices and continues to be a true partner to DHG, with their best interest in mind. For instance, FSI provides an annual business review that calculates the annual return rates.

These can be costly, and the report outlines how returns are managed. FSI also analyzes average order sizes so our team can suggest a more appropriate order cadence. By ordering less frequently and correct quantities, DHG is more efficient with their time.

DHG values the consultative manner that FSIoffice works with them. This mirrors their internal culture as well as their relationships with their clients. FSI continues to meet with DHG regularly to be sure they are receiving the insights and strong customer service they require.

Dixon Hughes Goodman has been a happy customer of FSIoffice since 2014 and we could not be more pleased. We had been with our prior vendor for many years before moving to FSIoffice and we’ve never been disappointed that we made the switch. In fact, our company put our program out to bid again in 2018, and FSIoffice, I am proud to say, was the award winner yet again. Their team does a great job for us with every single transaction. Being an independently owned dealership, they really understand customer service.

Tina M. Thomas, CTP | Firm Controller
Dixon Hughes Goodman LLP

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