Why Personal Relationships Matter
Business is personal, yes, even B2B.
We know the famous Godfather quote: “It’s not personal. It’s strictly business.” It’s become a mantra that many professionals have adopted over the years to build a wall between their work life and the rest of their lives. But as a small business, this is our livelihood and it is personal. And because of that, the relationships we build matter a lot.
As a 21st century buyer you have a lot of options to choose from when it comes to purchasing goods and services. And our customers expect a lot more in terms of personalized and excellent service. We believe cultivating and maintaining a personal relationship with our customers is key to delivering superior office and facility solutions.
So how do we develop strategic connections to create successful business relationships? Through communication, authenticity and partnerships.
Communication
Simply opening the lines of communication by starting a conversation with our customers is paramount to delivering excellent service. When our dedicated and local account managers talk openly with you about your business, they can listen to your needs and offer their experience and expertise to create customized business solutions.
Authenticity
However, talking the talk is only the first step. Backing up our words with how we actually conduct business is just as crucial. We mean it when we promise to provide reliable next-day delivery across the country, along with a friendly and professional local team in your area that are committed to the success of your business. We are proud to give our customers the confidence that comes from a relationship with a reliable, accountable and local supplier who is committed to a higher level of service.
Partnership: More than a Vendor
Of course, there’s nothing wrong with having a vendor (or multiple vendors) if you’re simply looking to buy products without the value-add. But working with a single supplier can create a lasting partnership that will benefit your business for years to come. If you’re unsure if your current vendor is a partner, you should ask yourself these four questions:
- Am I getting personalized service?
- Do they deliver seamless distribution?
- Do they offer tailored procurement solutions?
- Have they improved my business’ workflow and productivity?
Reach out and let’s start a conversation about how we can partner with you to deliver all your office and facility supply needs.