AOPD Dealer Provides Personalized Service and Solutions to National Accounting Firm
A national public accounting firm with over 2,000 employees headquartered in Charlotte, NC, was searching for a dedicated office supplies vendor. They needed a business supplier that could provide personalized customer service, custom billing, and reporting and ensure seamless purchases across their many locations. The work environment was fast-paced and required special requests. FSIoffice, a privately held office products supplier based in Charlotte, NC, with national distribution through AOPD, provided the perfect solution.
Personalized Service
FSIoffice assigned a dedicated Account Manager and Customer Care team to the accounting firm, allowing everyone across the company to have the same point of contact, regardless of their location. The accounting firm received excellent service, competitive prices, and a partner with their best interest in mind. For instance, FSI provides an annual business review that calculates the annual return rates.
Game Changing Reporting
Annual business review reports can be costly, but they’re important to outline how returns are managed. FSI also analyzed average order sizes so they could suggest a more appropriate order cadence. By ordering less frequently and in correct quantities, the accounting firm could be more efficient with their time.
FSIoffice’s on-staff reporting specialist was able to recommend specific analytics solutions and quickly develop reports that their previous vendor had not been able to deliver in 17 years.
Local Partnership
FSIoffice became invaluable to the accounting firm, providing excellent service, competitive prices, and an annual business review that outlines the annual return rates and suggests a more appropriate order cadence. The accounting firm was thrilled to work with an independently owned vendor directly because they understood the needs of their business.
If you’re looking for a true partner who can understand the needs of your business, contact us for more information.